Your Rewards is a premier luxury purchasing system.
You can join Your Rewards by registering online @yourrewardslondon.com
You can pay for Your Rewards deals by credit or debit card after you have registered online and subscribed to the website.
If you’re shopping with us for the first time, you can save your payment details to your Yourrewardslondon.com account during checkout. If you have created an account with us, you can add/remove your payments cards in your online account.
If your payment is declined for any reason, we’ll ask you to re-enter your card details. We do this to make sure whatever mistake was made the first time the card details were entered isn’t replicated. We’ll automatically attempt payment again once you’ve re-entered your full card details.
Yes, you can order abroad from the website as all vouchers are sent via email.
You can use Your rewards offers by simply registering online. Here you will see a list of offers currently available to you which you can purchase and then redeem using vouchers incorporating QR, bar code and unique referencing numbers.
Payment for your purchased deals are taken as soon as your order is placed and confirmed.
Yes, you do need to have an account to be able to use Your Rewards.
No, you will not be able to use Your Rewards without subscribing.
Your Rewards offers are valid subject to the fine print as stated when purchasing.
You can go to ‘Purchased items’ to check your voucher details.
Under the Consumer Rights Directive (CRD), if you are contracting with us as a consumer you have the right to cancel your contract at any time up to 14 calendar days after the day on which you receive your vouchers. For example, if you receive your voucher on a Monday, you have 14 days from the next day (Tuesday) to cancel your order. A full refund will be given provided notification is given in writing. This is subject to Terms and Conditions.
You can update your personal details for Your Rewards by logging in with your email and password details.
You can change your payment method details for Your Rewards by finding the tab for your account details and then scrolling down to edit your personal information and change your preferences. We take payment immediately once the order is placed and is subject to authorisation by your card issuer.
You will find the General Terms and Conditions on our website and you must read these carefully. By placing an order through the Your rewards website these General Terms and Conditions apply regardless of how you access the website and by placing an order through the website you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety you must not order any product or service through the website.
There is a tick box on the home page which asks you if you are over 18.
If you have a complaint, please email firstname.lastname@example.org
If you have lost all your order purchase details you can click the ‘Admin’ tab at the top of the home page and find all your details.
If an offer has been purchased as a gift, a full refund may be given as long as the refund request is within the fourteen-day period from the date of the original order subject to Terms and Conditions. The refund will go back to the card used to buy the gift.
If you forget your password all you have to do is click on ‘forgot password’ tab and we will send you an email with instructions on what to do next.
With a Your Rewards account you can review all the latest purchase offers by category, save card details to speed things up at the checkout and look up old orders.
When you complete an order online, you should see a page showing your order and payment details. Shortly after you complete your order, we’ll send you an email confirming we’ve received it and this will contain your voucher information. You can also sign in to your account and check your recent orders.
Your Transaction will show on your bank statement as Digital Media London.
No, an item is not reserved by placing it in your bag. This means there is a chance your item may go out of stock whilst it is still in your bag. Your order is confirmed when you select your deal and payment method and click the “Place Order” button.
"Phishing" emails are mails claiming to be from well-known companies which attempt to get you to hand over sensitive information such as account, credit card or bank details. These emails attempt to copy the appearance of a popular website or company in order to commit identity fraud. We will never ask you to confirm any account or credit card details via email. If you do receive an email claiming to be from yourrewardslondon.com asking you to do so, please do not respond to it. We will never, for any reason, ask you to send us the following information in an email:
Your Rewards Mobile uses your existing Your Rewards default account details and payment method, so once you have selected the item(s) you want to order, just click on checkout and follow the prompts as they appear.
If you are an existing customer, Your Rewards Mobile will use your default account payment method to place your order so there's no need to enter payment details again unless you want to change them. If you are a new customer, your payment details are automatically encrypted when you enter them - it’s just like ordering on our full website.
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you only disable 3rd party cookies, you will not be prevented from making purchases on this site.
Yes, you can unsubscribe from marketing emails by visiting the home page and clicking on marketing preferences, deselecting anything you wish to unsubscribe from and then clicking save.
You can add a gift message by filling in the relevant information on the home page when placing your order.
Yes, you will have the option to hide the price on any gift vouchers you purchase.
You will not be able to add a gift message to an order that has already been placed because voucher deals will be sent as soon as you have ordered and paid for them.
All vouchers are date sensitive and are only available for the dates as shown on the deal. A refund will only be given provided notification is given in writing 14 days from the original order date. This is subject to Terms and Conditions.
You can get weekly emails by subscribing to Your Rewards London’s website.
You can follow us on social media sites by pressing the relevant button on the home page.
You can contact us by email at email@example.com
You can close your account at any time by unsubscribing to the website.